What are the training support provide by Bigfix?

We operate a training center in Chennai. We undertake TSSC affiliated training of various telecom skills including Mobile Repair Technicians, Laptop Repair Technicians and Filed Service Executives. Our trainers also interact with MRT's for up-skilling and knowledge transfer. Bigfix operates a E-Learning portal (www.bigacademy.in) for continuous improvements,

Do you provide on-site training?

Yes, we can depute a trainer to your location for two weeks, The partner will have to bear the boarding and lodging expenses.

What kind of staffing support do you provide?

Our placement division helps in identifying and employing resources, We offer free recruitment for the first batch of employees.

What type of retailing support do you provided?

Bigfix helps partners in the following

✓ Location Selection
✓ Store Layout
✓ Signage Design
✓ In-store Branding Designs
✓ TRC Setup
✓ Equipment & Tools Sourcing
✓ TSSC Certification

What is the average team size suggested?

We suggest 3-4 Staff at the beginning.
✓ Center Manger (Store Owner),
✓ Mobile Repair Technician
✓ Laptop Repair Technician
✓ Biker/ Support Staff

How do you supply materials?

Partner can use our online ordering system www.bigbuy.in to purchase stock. We supply the following
✓ Spare parts
✓ Accessories
✓ Refurbished Devices
✓ Tools & Equipment

How do you source materials?

We identify suppliers from China and perform a through QC before sourcing materials. We also locally validate and source materials from suppliers across India.

What type of operational support do you provide?

We operate a call center
✓ Multilingual Agents
✓ 10Am - 7Pm Voice, Email & Chat Support
✓ IVR/ Tollfree

What type of marketing support do you provide?

Bigfix performs following digital marketing activities.
✓ Google SEO
✓ Google Maps
✓ Google AdWords
✓ Facebook Posts
✓ Blog Pages, Instagram, Twitter, etc...
Bigfix central marketing actively builds alliances with various corporates to help generate business.

How many franchise centers are operational?

We currently have 25 centers operational across India. We intend to scale up to 350 centers.

Do I have to be a technical person to run Bigfix franchise?

We encourage tech savvy entrepreneurs to take-up our franchise. We also expect 100% involvement and direct participation in day to day operations.

What is the typical size of the store?

We recommend 400-600 Sqft, capable of accommodating visitors, front desk, accessory display and repair & storage area.

Do You Operate A Model Store?

Yes, Bigfix operates a model ecare center in Ashok Nagar, Chennai. We expect our partners to visit our store and take a first hand impression.

What are the royalty charges?

Bigfix charges 8% on labour charges as royalty.

What is warranty on repair?

Bigfix has declared 100 days warranty on repairs to customers (subject to terms). We expect the partners to provide the same.

Will you route online business to partners?

Yes, Orders originating in your zone will be validated and routed to you. We will consider customer rating and reviews and decide on lead volumes.

Do you charge for lead generation?

We provide ?25000/- complementary credit on sign-up. ?100 will be debited against every successful case. We encourage partners to maintain a minimum credit balance of ?10000/- to receive leads.

Do we have to be GST compliant?

Yes, All transactions are with bills.

Is CCTV surveillance necessary?

Yes, all our repairs have to be performed under CCTV coverage. Partner is also obliged to share CCTV credentials with Bigfix for surveillance.

What type of branding support do you provide?

Our designers will help in designing the following marketing materials
✓ Brochure
✓ Flyers
✓ Banners
✓ Posters
✓ Umbrella
✓ Visiting Card
We expect partners to print and install them at their respective locations.
Bigfix works with advertising agents to develop and promote audio/ visual campaigns.